Privacy

What information do you collect about me and why?

Shop Direct Home Shopping Limited (“Shop Direct”) provides your goods. Shop Direct Finance Company Limited (“SDFC”) provides credit, subject to status, and arranges other financial services products. Both Shop Direct and SDFC are members of the Shop Direct group of companies (“the Group Company/Companies”). Solution Personal Finance Limited (which is a joint venture with SDFC) and Home Shopping Personal Finance Limited (which is a joint venture with Shop Direct Financial Services Limited, another Group Company) and any undertakings within those joint ventures and other joint ventures that we may enter into from time to time, may also offer you other credit facilities, subject to status, and/or financial services products. By giving information to Shop Direct and SDFC, you agree that it will be shared with Group Companies.

How we will use your information

Shop Direct and SDFC may use your personal information as follows:

  • To process your payments.
  • To fulfil your order and administer your account.
  • To pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside of the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.
  • To disclose information about you to any relevant regulator if they require it or to anyone else if there is a legal duty to do so.
  • To run any prize draw or competition you may enter.
  • The information held about you, but not information held at credit reference agencies, may also be used to analyse your shopping preferences as part of Shop Direct’s and SDFC’ marketing programmes. This may help them to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about. This information may also be incorporated into our staff training programmes.
  • To send you brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research. In addition, we may include leaflets or brochures for complementary products or services from third parties with our statements and parcels.
  • Shop Direct or SDFC may pass your personal information to carefully selected third parties to use for marketing. Shop Direct, SDFC, a Group Company or third party partners may contact you by mail, telephone, e-mail, text message or any other reasonable method. If you do not wish to be contacted by third parties in this way, or you do not want Shop Direct or SDFC or a Group Company to contact you for their marketing or if you have any queries about data protection, please call freephone 08448 111 800.
  • Shop Direct, SDFC or a Group Company may monitor or record telephone conversations with you to ensure consistent services levels, to prevent or detect fraud and for training purposes.
  • Shop Direct and SDFC may also pass your information to other Group Companies, and to third parties, for debtor tracing and debt recovery purposes.

Unsubscribing

From Telemarketing

We, or selected third parties, may telephone you to tell you about special offers or for market research and customer care purposes. If you do not want to receive such calls please write to the Data Protection Unit, isme, Park Lane, Netherton, Liverpool, L72 1LE stating your wish to be removed from the telephone mailing list. Please clearly state whether you wish to be removed from isme communications, communications from third parties, or both.

From Email

If you do not want to receive emails from isme, or selected third parties, please write to the Data Protection Unit, isme, Park Lane, Netherton, Liverpool, L72 1LE and state your wish to be removed from the email list. Please clearly state whether you wish to be removed from isme communications, communications from third parties, or both.

From Direct Mail

If you do not want to receive mailings from isme, or selected third parties, please write to the Data Protection Unit, isme, Park Lane, Netherton, Liverpool, L72 1LE and state your wish to be removed from the direct mailing list. Please clearly state whether you wish to be removed from isme communications, communications from third parties, or both.

Please note:

Requests not received in the specific format indicated, are in danger of being misdirected. We reserve the right for our customer advisors to contact you regarding your account where necessary.

How long will it take before I stop receiving communications?

For promotional emails and Telemarketing please allow up to 28 days to for us to process your request. For Direct Mail please allow up to 2-3 months.

Cookies

Do you use cookies, and why?

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP (Internet Provider) address, operating system and browser.

A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand how you browse, search and navigate our website and which products, pages and advertisements you have viewed. We use cookies to make our web site more user friendly to give you a better experience when you return to our web site by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit and to target our marketing promotions to you.

By using cookies, we can see the products and services you are interested in when you browse our website. If you subsequently view certain selected third party websites, we can provide advertisements relating to those products and services that you are interested in. This service is provided to us by a company called Criteo. Criteo do not obtain any personal information about you. For further information on this service or to opt out of receiving such personalised advertisements please click here. You will also be able to opt out of receiving further advertisements in the future by clicking on the bottom right hand corner of any advertisement you receive and following the instructions.

Cookies are used to enable you to make purchases and store items in your basket whilst on the site. Please note, if your browser is set to reject cookies then unfortunately you will not be able to shop from our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may also use cookies to provide you with customised information from our web site.

For further information about cookies and how they are used, please visit www.aboutcookies.org .

Registered company details

Credit provided subject to status by Shop Direct Finance Company Limited. Registered number 4660974. Registered office: Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Authorised and regulated by the Financial Services Authority in respect of insurance mediation activities only. Goods/services provided by Shop Direct Home Shopping Limited. Registered number 4663281. Registered office: 1st Floor, Skyways House, Speke Road, Speke Liverpool, L70 1AB.